Terms of service

LAST UPDATED: 12 September 2026

By visiting or shopping at this website, you agree to the following Terms & Conditions. Please read them carefully before using the website or placing an order.

This website and the services available through it are provided by Gown & Hound. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use this website.

We may update these Terms & Conditions from time to time. Any changes will apply from the date they are published on this website.

1. ABOUT US

Gown & Hound is a trading name of Andrew Lachica, a sole trader based in England and Wales.

Gown & Hound
Trading name of Andrew Lachica
60 Tottenham Court Road
Office 2003
Fitzrovia
London
W1T 2EW
United Kingdom

For the purposes of these Terms & Conditions, “Gown & Hound”, “we”, “us” and “our” refer to Andrew Lachica trading as Gown & Hound.

If you have any questions about these Terms & Conditions, your order or our products, you can contact us at info@gownandhound.co.uk .

2. PRIVACY POLICY

Our Privacy Policy explains how we collect, use and protect your personal information.

You can access our Privacy Policy through the link in the footer of our website.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

3. REGISTRATION AND ACCOUNT INFORMATION

Some features of our website may require you to create an account or provide personal information.

When registering or placing an order, you agree to provide information that is accurate, current and complete.

If any of your information changes, you should update it as soon as reasonably possible.

You are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used in breach of these Terms & Conditions or for unlawful or fraudulent purposes.

4. WEBSITE CONTENT

All photographs, images, graphics, illustrations, designs, text, logos, videos, audio, product descriptions and other material displayed on this website (“Content”) are provided for your personal use of the website.

We make reasonable efforts to ensure that the Content on our website is accurate and up to date. However, colours, textures and appearance of products may vary slightly depending on your device or screen settings.

We reserve the right to change, update, suspend or remove Content from the website at any time.

5. USE OF THE WEBSITE

This website is intended for personal and non-commercial use.

You must not:

use the website for any unlawful or fraudulent purpose;
reproduce, copy, modify or distribute our Content without our prior written permission;
use our Content for commercial purposes without our permission;
interfere with the operation or security of the website;
attempt to gain unauthorised access to the website or its systems;
introduce viruses, malicious code or other harmful material; or
use the website in a way that could damage, disable, overburden or impair its operation.

We reserve the right to restrict or terminate access to the website if you breach these Terms & Conditions.

6. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience only. We are not responsible for the availability, content, security, privacy practices or services of third-party websites.

A link to a third-party website does not necessarily mean that we endorse or recommend that website or its products or services.

ONLINE TERMS OF SALE

7. PLACING AN ORDER

Please read these Terms of Sale carefully before placing an order and retain a copy of these Terms & Conditions and your order confirmation for your records.

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing your order, you will receive an email confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

Your order will be accepted when we send you an email confirming that your order has been accepted or dispatched, as applicable.

We reserve the right to accept or decline an order, in whole or in part, where reasonably necessary, including where:

a product is unavailable;
there is an error in the product description or price;
we are unable to process payment;
we suspect fraudulent or unlawful activity; or
there is another legitimate reason why we cannot fulfil the order.

If we have already taken payment for an order that we subsequently cancel, we will refund the amount paid for the cancelled product or order.

8. PRODUCT DESCRIPTION, AVAILABILITY AND PRICE

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.

However, minor variations may occur, particularly in relation to colour, texture, finish or appearance.

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will notify you as soon as reasonably possible and refund any amount paid for the unavailable product.

We reserve the right to make reasonable changes to product specifications where those changes do not materially affect the product's quality, appearance or function.

Prices displayed on our website are in GBP (£) and include VAT where applicable.

Any applicable delivery charges will be displayed before you complete your purchase.

9. PROMOTIONAL AND DISCOUNT CODES

Promotional, discount or voucher codes may be subject to additional terms and conditions.

Unless otherwise stated, discount codes cannot be combined with other promotional offers or applied retrospectively to orders that have already been placed.

We reserve the right to withdraw or amend promotional offers at any time, subject to applicable law.

10. PRE-ORDERS AND PRE-SALE PRODUCTS

Certain Gown & Hound products may be offered on a pre-order or pre-sale basis.

Where a product is available for pre-order, the estimated dispatch or delivery timeframe will be clearly stated on the relevant product page or at checkout.

Pre-order dates are estimates and may change due to production, manufacturing, supply or delivery circumstances.

If the expected delivery timeframe changes materially, we will provide an update where reasonably possible.

If you place an order containing both pre-order and immediately available products, we may ship the products together once the pre-order product becomes available unless otherwise stated at checkout.

If a pre-order product becomes unavailable or we are unable to fulfil the order, we will contact you and provide an appropriate refund.

Nothing in this section affects your statutory rights as a consumer.

11. PAYMENT

Payment for products and any applicable delivery charges may be made using the payment methods displayed at checkout.

Payment must be authorised before an order can be processed.

Where payment is declined or cannot be authorised, we will not be responsible for any resulting delay in processing or delivery.

Payment may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and conditions.

12. DELIVERY

Products will be delivered to the delivery address provided when you place your order.

We will make reasonable efforts to deliver products within the estimated delivery timeframe displayed on our website or at checkout.

Delivery times may vary depending on the destination, delivery method, product availability and circumstances outside our reasonable control.

For pre-order products, the estimated dispatch or delivery timeframe stated at the time of purchase will apply.

If we are unable to fulfil your order within the applicable timeframe, we will contact you as soon as reasonably possible.

You are responsible for ensuring that the delivery address and contact information provided when placing your order are accurate.

Once your order has been delivered to the address provided, responsibility for the products will pass to you, subject to your statutory rights.

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

You are also responsible for ensuring that products can legally be imported into the destination country.

13. YOUR RIGHT TO CANCEL

If you are a consumer purchasing products for delivery within the United Kingdom, you may have a statutory right to cancel your order within the applicable cancellation period under UK consumer law.

Further information about cancellation and returns is provided in our Returns & Exchanges Policy.

To cancel an order, please contact us at:

info@gownandhound.co.uk

Please include your order number and sufficient details to identify the order.

Where required, cancelled products must be returned to us in accordance with our Returns & Exchanges Policy.

Nothing in these Terms & Conditions affects your statutory rights.

14. RETURNS AND EXCHANGES

If you are not satisfied with your purchase, you may return or exchange eligible products in accordance with our Returns & Exchanges Policy.

Unless otherwise stated, returned products must be:

unused;
unworn;
in their original condition;
free from damage, marks, stains or odours; and
returned with original packaging and tags where applicable.

Certain products may be excluded from return or exchange where permitted by law. Any such exclusions will be clearly stated on the relevant product page or in our Returns & Exchanges Policy.

For full details, please refer to our Returns & Exchanges Policy.

Refunds will generally be made using the original payment method.

Nothing in our Returns & Exchanges Policy affects your statutory rights.

15. FAULTY OR INCORRECT PRODUCTS

If you receive a product that is faulty, damaged or materially different from the product you ordered, please contact us as soon as reasonably possible at:

info@gownandhound.co.uk

Please provide your order number and, where appropriate, photographs showing the issue.

We will assess the issue and, where applicable, provide an appropriate remedy in accordance with your statutory rights.

16. PRODUCT CARE

You are responsible for following any care instructions provided with your product.

Damage resulting from failure to follow product care instructions, misuse, accidents, normal wear and tear or unauthorised alterations may not be considered a manufacturing fault.

This does not affect your statutory rights.

17. INTELLECTUAL PROPERTY

All intellectual property rights in this website and its Content, including our name, logos, trademarks, product designs, photographs, illustrations, graphics, written material, videos, layouts and other original content, belong to Gown & Hound or our relevant licensors.

You may access and use the website for your personal, non-commercial use only.

You must not reproduce, copy, modify, publish, distribute, sell, license or otherwise use our Content without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

18. REVIEWS AND CUSTOMER CONTENT

If you submit a review, photograph, comment or other content to us or in connection with our products, you confirm that you have the right to provide that content and that it does not infringe the rights of any third party.

Where you provide content for publication, you grant Gown & Hound permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove or decline to publish content that we consider inappropriate, unlawful, misleading, offensive or unrelated to our products or services.

19. LIMITATION OF LIABILITY

We will take reasonable care to ensure that the information provided on our website is accurate and up to date. However, we do not guarantee that the website or all Content will always be complete, accurate, uninterrupted, secure or free from errors.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable at the time the relevant contract was formed.

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

20. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in performing our obligations where that failure or delay results from circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic, industrial disputes, transport disruption, supply chain disruption, government action, war, civil unrest, telecommunications failures or other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise any resulting delay.

21. DATA PROTECTION

We take reasonable steps to protect personal information provided to us.

Your personal information will be handled in accordance with our Privacy Policy.

We may use information provided by you to process and fulfil orders, communicate with you about your purchases, provide customer support, improve our services and, where permitted and where you have provided the appropriate consent, send marketing communications.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications.

22. COOKIES

We may use cookies and similar technologies to operate our website, understand how visitors use our website, improve our services and personalise your experience.

Further information about our use of cookies is available in our Cookie Policy.

You can manage certain cookie preferences through your browser or our cookie management tools, where available.

Disabling certain cookies may affect the functionality of parts of our website.

23. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Any changes will be published on this page and will apply from the date stated at the top of this page.

The Terms & Conditions that apply to an order will generally be those in force when the order was placed, unless a change is required by law or expressly agreed with you.

24. GENERAL

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary, while the remaining provisions will continue to apply.

Our failure to exercise or enforce any right or provision under these Terms & Conditions will not constitute a waiver of that right or provision.

These Terms & Conditions, together with our Privacy Policy, Returns & Exchanges Policy and any other policies expressly incorporated into them, constitute the terms governing your use of our website and the purchase of products from us.

25. GOVERNING LAW

These Terms & Conditions and any contract between you and Gown & Hound are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws of the country in which you live.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.